On the other end of the line


Ryan Hermens

Heidi Gillespie, director of the Cheyenne County Communications Center, answers a phone call earlier this month.

They often only hear part of the story – how it begins.

When interviewing potential new dispatchers, Heidi Gillespie said she reminds them they will be talking to people on the very worst days of their lives, and they won't always learn how the story ends.

Traffic crashes, medical emergencies, fires, violence. Those are the things they will hear on the other end of the line.

From Potter to Lodgepole, Dalton to Lorenzo, when something bad happens, Gillespie or one of the dispatchers she oversees is usually the first to hear about it.

In Cheyenne County, 9-1-1 calls are answered in an offic...

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Reader Comments

guest01 writes:

Very interesting story.


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