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Cheyenne VA Meets National Telehealth Goal


October 7, 2020

CHEYENNE —The Cheyenne Veterans Affairs Healthcare System has always been the shining star in providing telehealth services across the nation, as the Veterans Health Administration has focused millions of dollars on technology to reach Veterans in rural areas; however, until recently only a handful of providers were trained on the technology to bring that care to Veterans.

“Being able to reach out and deliver healthcare for our Veterans within the Cheyenne VA Healthcare System using telehealth technology, such as VA Video Connect, has been in progress for the past three years,”  said Izabella Jackson, facility telehealth coordinator and nurse manager of care coordination home telehealth.

Jackson said, in light of the global Coronavirus pandemic, the VA established a goal for every VA hospital in the nation to become 100 percent capable in the use of VA Video Connect Telehealth Appointments for primary care and mental health.  The use of this technology minimizes the risks to both Veterans and staff, while providing virtual face-to-face appointments.

“September 9, 2020  marked the date,” Jackson said. “The Cheyenne VA was the first VA in Wyoming, Montana, Utah, Colorado and Oklahoma to reach the national goal.”

According to Jackson, every primary care and mental health provider, as well as a number of staff at the Cheyenne VA participated in training with state-of-the-art equipment that allows safe and effective care for Veterans through the VA’s software application: VA Video Connect.

The VA boasts “anywhere to anywhere VA Care” through the VA Video Connect application which provides a secure and effective connection to care without undue stress of travel.

The program allows the Veterans to address their health care needs through their smart phone, tablet or computer in their own homes or communities.

Veterans can learn more about using VA Video Connect to have a virtual “face to face” visit with their providers by contacting their Primary Care Team, MH team, or going to the website: or by calling the Office of Connected Care Help Desk at (866) 651-3180.


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